Terms and Conditions - Blue Frost Heating & Cooling

Terms and Conditions

Payment Terms: Payment in full is required upon the completion of work specified above. Blue Frost Heating and Cooling accepts all major credit cards, checks, and cash. All returned checks may incur up to a $125.00 service fee. We also offer financing options through Wells Fargo, Green Sky and Service Finance; please review options with your Technician. Our client agrees to pay all attorney fees, costs, and expenses incurred by Blue Frost Heating and Cooling to enforce this estimate once approved including the collection of any unpaid balance.

Special Arrangement (OK TO BILL) Payment Terms: All payments must be received within 30 days from completion of work. Failure to pay within the 30 days from the completion of the work may void all warranties. There will be a 2% finance charge per month on any balance over 30 days. Client agrees to pay all attorney fees, costs, and expenses incurred by Blue Frost Heating and Cooling to enforce this estimate once approved including the collection of any unpaid balances.

Estimates Awarded: A 50% deposit, along with the signed estimate, is required at the time an estimate is approved for completion. When an estimate is not sold at the time of the service visit, you may phone in the approval and a member of Blue Frost Heating and Cooling will take a deposit payment of no less than 50% of the awarded work at the time of scheduling the estimate. The proposal and deposit check may be sent via USPS or you may drop off the signed proposal and deposit to the office during normal office business hours of Monday – Friday 8:00 a.m. – 5:00 p.m. Excluding Holidays.

All work that has been quoted is to be done during regular business hours of Monday through Friday, 8:00 – 5:00 p.m. unless otherwise specified in the estimate. Any alterations or deviations from the specifications outlined in the quoted estimate may involve extra costs, including but not limited to: scheduling outside of regular business hours, and will be executed only upon written orders by the client, and will become an extra charge over and above the above estimate. Any order change may impact the scheduled and specified completion times and date.

Cancelation of Special-order items may incur cost such as non-refundable shipping and or restocking fees.

Warranties and Limitations of Residential Repair Warranties: (Non-Blue Frost Advantage Members and Yearly Blue Frost Advantage Program Members) Blue Frost Heating and Cooling warranties that all parts and labor that was completed shall be free from defects for a period of one (1) year from the date said work was performed. (Monthly Blue Frost Advantage Members) Blue Frost Heating and Cooling warranties that all parts and labor that was completed shall be free from defects for an exclusive lifetime replacement guarantee from the date said work was performed. A Concurrent Monthly Blue Frost Advantage Program membership is required to maintain this guarantee. This warranty is non transferable and is subject to void once the membership lapses. All parts replaced under original manufactures warranties are subject to current labor rate charges and will be warrantied under original time of service.

Warranties and Limitations of Commercial Repair Warranties: Blue Frost Heating and Cooling warranties that all parts and labor was completed shall be free from defects for a period of one (1) year from the date said work was performed. 

Customer-supplied parts, materials and/or equipment are excluded from Blue Frost Heating and Cooling warranties. The owner assumes all responsibility for work and materials and related warranties that are not supplied by Blue Frost Heating and Cooling.

Warranties and Limitations of Trane Residential New Equipment Warranties: Trane Furnaces S8B1, S8X1,S8X2, XV80, S8V2-C come with a 10 Year functional parts with product registration, 1-year labor, 20-year parts on heat exchanger and Lifetime Craftsmanship.* Trane Furnaces S9B1, S9X1,S9X2, S9V2, S9V2-VS, XC95m furnaces comes with a 10 Year functional parts with product registration, 1-year labor (Up to 10-year Labor with Active Blue Frost Advantage Monthly Membership**), lifetime parts on heat exchanger and Lifetime Craftsmanship.* Trane Air Conditioner XR13, XR14, XR16, XR16 Low Profile and XR17 come with a 10 Year functional parts with product registration, 1-year labor, 10-year parts on compressor and Lifetime Craftsmanship.* Trane Air Conditioner XL15i, XL17i, XL18i, XV18 and XV20i come with a 10 Year functional parts with product registration, 1-year labor (Up To 10-year Labor with Active Blue Frost Advantage Monthly Membership**), 12-year parts on compressor and Lifetime Craftsmanship.* Please see manufacturers website for all other manufacturer products warranties all items we install come with a 1-year labor and Lifetime Craftsman warranty. All Parts and Labor warranties are from date of original installation.

Extended Warranties can be purchased from a 3rd party, JB Warranties, LLC. JB. Warranties start date is from date of install. For claims or information about your contract contact Blue Frost accounting department. Dealer provides service for repairs for the JB contract during dealer’s normal working hours. Shipping, handling, and refrigerant disposal fees are not covered and are the responsibility of the owner. Proper annual maintenance by Blue Frost Heating and Cooling is required by the owner and proof of such may be requested to validate coverage. See store for complete list of agreement terms. Subject to change at any time. 

*All Trane Warranties require annual maintenance. Please see manufacturers website for all other manufacturer products warranties all items we install come with a 1-year labor and Lifetime Craftsman warranty. All Parts and Labor warranties are from date of original install.

*See Trane’s website for details. Warranties only applies to original owner, although customer my purchase a transfer within 60 days of buying home. Yearly maintenance by licensed professional required to maintain warranty. Subject to change at any time.

**Labor warranty would be Extended up to a maximum of 10-years on select Blue Frost installed equipment, Installed the Premium Blue Frost Way, with active monthly-billed Blue Frost Membership Advantage plan. Client must be continuously enrolled in monthly plan from the date of installation for extension to apply, Auto-renew with the Blue Frost Advantage Program each year. Cancellation or deferment of plan will void the extended labor warranty and revert to the original 1-year Labor warranty. Warranty cannot be transferred should the client cease to own the residence where equipment is located; in this case warranty would revert to 1-year Labor status. Extended 10-year warranty is not applicable on HVAC accessories, nor does it cover Acts of God and follows with the manufacturers guidelines on warranty parts. See store for full details, subject to change without notice.

Warranties and Limitations of Lennox Residential New Equipment Warranties:
Lennox Basic Limited Warranty**

Dave Lennox Signature® Collection products*, **
12 years on covered components, 12 years on compressor
20 years or Limited Lifetime on heat exchanger (depending upon model)**
1-Year Labor, Optional Extended Labor Warranty available.

Lennox Elite® Series products*, **
10 years on covered components, 10 years on compressor
20 years or Limited Lifetime on heat exchanger (depending upon model)**
1-Year Labor, Optional Extended Labor Warranty available.

Lennox Merit® Series products*, **
10 years on covered components, 10 years on compressor
20 years on heat exchanger

1-Year Labor, Optional Extended Labor Warranty available.

Healthy Climate® Indoor Air Quality Systems*, **
2 or 5 years on covered components (depending upon model)
1-Year Labor

Lennox® Comfort Controls / Thermostats / Zoning Systems**
5 or 10 years on covered components (depending upon model)
1-Year Labor

** Terms, conditions, and exclusions apply. Please review the full terms and conditions at Lennox.com/WarrantyYourWay.

*All Lennox Warranties require annual maintenance.

*See Lennox’s website for details. Warranties only applies to original owner, although customer may purchase a transfer within 60 days of buying home. Yearly maintenance by licensed professional required to maintain warranty. Subject to change at any time. 

 

Warranties and Limitations of Trane Commercial New Equipment Warranties: Trane equipment comes with a 1-year functional parts, 1-year labor to replace. 5-year parts on heat exchanger. All Trane Warranties require annual maintenance. See Trane’s website for details.

All Other Manufacturers come with a manufacturers warranty that will be printed on the invoice or started on the manufacturers website at date of install. See specific Manufacturer’s website for details. 1-Year labor included on all installs unless otherwise stated in the Estimate.

Blue Frost Membership Advantage Plan Terms & Conditions: Continued Enrollment of up to 6 months after maintenance service has been rendered is mandatory. Blue Frost Heating and Cooling will automatically charge the credit card on file monthly for all applicable fees, and each month thereafter in the amount of the membership plan agreed upon at the time of enrollment, unless and/or until you cancel your membership. Charges for the membership will take place on the 1st of every month from the time of initial enrollment. If a different credit card is requested to be used or if there is a change in the credit card validity or expiration date, the client may edit their information by contacting Blue Frost Heating and Cooling by phone, fax, email, mail or in person during regular business hours. If the credit card on file reaches its expiration date, and is not update to a new payment method, Blue Frost Heating and Cooling will continue billing that credit card and you remain responsible for any uncollected amounts. Cancellation requests must be in writing and will be honored within 7 working days. Once maintenance has been performed, full payment for the cost of the visit must be remitted before cancellation can take place of the membership plan and all in house warranties become void at that time.

Notice of Cancellation: “YOU, THE CONSUMER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.”

 

What To Expect

Discover the blue frost Difference

Family Owned & Operated​

For nearly half a century, the Blue Frost team has proudly served the residents throughout the West Chicago area.

Transparency, Honesty & Integrity​

We offer free in-home estimates, so you can trust that we will always provide a straightforward answer and fair price for our services without unexpected fees or upcharges.

Exceptional Customer Service​

We are proud to provide one-of-a-kind customer service with our commitment to satisfaction and high-quality service.

Highly Trained Technicians​

Our experts have the expertise and training to deliver the highest quality services every time. We only use licensed plumbing sub-contractors. In addition, we are a Mitsubishi Diamond Contractor and NATE-certified.

24/7 Emergency Service

HVAC emergencies can happen anytime, including nights, weekends, and holidays, so you can trust us to be there no matter when you need us.

Lifetime Warranty on Repair Parts*

Blue Frost offers lifetime warranties on repair parts if Blue Frost provides annual maintenance services on your HVAC system.

Family Owned & Operated​

For nearly half a century, the Blue Frost team has proudly served the residents throughout the West Chicago area.

Transparency, Honesty & Integrity​

We offer free in-home estimates, so you can trust that we will always provide a straightforward answer and fair price for our services without unexpected fees or upcharges.

Exceptional Customer Service​

We are proud to provide one-of-a-kind customer service with our commitment to satisfaction and high-quality service.

Highly Trained Technicians​

Our experts have the expertise and training to deliver the highest quality services every time. We only use licensed plumbing sub-contractors. In addition, we are a Mitsubishi Diamond Contractor and NATE-certified.

24/7 Emergency Service

HVAC emergencies can happen anytime, including nights, weekends, and holidays, so you can trust us to be there no matter when you need us.

Lifetime Warranty on Repair Parts*

Blue Frost offers lifetime warranties on repair parts if Blue Frost provides annual maintenance services on your HVAC system.

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Our Reviews

See What Your Neighbors Are Saying

Fully trust Blue Frost for all our HVAC needs. The maintenance plans keep us on schedule and we are always pleased with their professionalism, timeliness, and care.

Allison B.

Batavia, IL

Allison B.

Batavia, IL

Blue Frost came out in a Sunday when we found out we had no heat -provided an estimate-I decided to replace the furnace instead -they came out the next day and installed a new furnace. They were professional, efficient, and courteous. Highly recommended.

Carl

Downers Grove, IL

Carl

Downers Grove, IL

Our technician was very knowledgeable, prompt, and friendly. Very pleased with our service.

Tiffany R.

St. Charles, IL

Tiffany R.

St. Charles, IL

What an amazing experience! Had to replace a 21-year-old furnace and air conditioning system and the team at Blue Frost was awesome. The quote was very competitive and we were able to install the entire system within a week. Communication with the office was seamless and…

Rodrigo M.

Aurora, IL

Rodrigo M.

Aurora, IL

Blue Frost checked my furnace and did a very thorough job. Tech was very good and took his time checking all components of the furnace and explaining what he was doing in terms I could understand. I highly recommend Blue Frost.

Lynn S.

Aurora, IL

Lynn S.

Aurora, IL