Transition Questions & Answers
Q: Who will service my HVAC equipment going forward?
A: Chances are it may be the same technicians you already know. We’ve simply merged to serve you faster, better, and more cost effectively! Less overhead, more technicians, and more resources at your disposal!
Q: What will happen with my existing Preventive Maintenance Agreement?
A: We will contact you to schedule just like always, and we will fulfill your existing contract, then renew with the option for a low monthly payment, instead of one full payment. Plus, instead of adding on additional costs for accessories each time, you will be able to customize the package to fit your home and include these charges in your new low monthly payment.
Q: I have an extended labor warranty on my Confident Aire installed furnace, air conditioner, and/or accessories?
A: As part of our agreement Blue Frost has agreed to take care of all warranties, the goal is to keep our good customers close to us. You have no worries, you are still my first concern!
Q: How are emergency calls handled? What is a typical response time?
A: Our standard office hours are 8am-5pm; however should your system fail, we have true 24/7 emergency service and installation to keep your family comfortable. Afterhours you will hear from our on call technician within 15 minutes of your call for emergency service. Discover for yourself the Blue Frost difference just like your neighbors have been doing since 1973.