Frequently Asked Questions COVID-19
Q: Is Blue Frost Heating & Cooling open during COVID-19?
A: Blue Frost is open during COVID-19. Never in our 47 years of serving you has our slogan been more relevant, or more important. Amid fears of the unknown course of the coronavirus (COVID-19) will undoubtedly take through our families and communities, we at Blue Frost are dedicated to ensuring that we will keep our team healthy. Remaining healthy means we can be here to keep you comfortable in your home, in sickness or health, and in the process, help keep you safe from the spread of germs and bacteria.
Q: What services is Blue Frost providing during COVID-19?
A: We are providing everything from 24/7 emergency repair services, annual maintenance, cooling system tune ups, replacement & installation services, air quality tests & air purification systems, as well as free in home or over the phone estimates.
Q: Does Blue Frost provide emergency HVAC services?
A: We provide 24/7 emergency repair services on all heating & cooling equipment.
Q: What sanitation measures is Blue Frost taking when they service homes?
A: We are following the CDC guidelines for washing hands, sanitizing & staying in home if not feeling well. We are upgrading our protective coverings (from shoe covers) to include disposable gloves, waterless hand wash, and adding masks to wear at the homeowners’ request. Our sales team can provide quotes for new equipment and accessories by utilizing photos and other technologies such as email, cell phone or video calling, keeping social distancing protocols in place until we need to be in your home to do work.
Q: Are HVAC services essential businesses?
A: HVAC services are considered an essential business especially because now in the midst of COVID-19, more than ever keeping you safe & comfortable in your home is so important. Whether it’s making sure you have proper air flow, clean &quality air to breathe into your lungs, or simply making sure your home is maintaining a comfortable temperature, Blue Frost will be here when you need us. In all this uncertainty, the one thing we can count on is that HVAC systems break down and need to be fixed or replaced. Our team will continue to work safely as they go from home to home making folks comfortable. In every extreme, it is our honor to serve you and your families.
Q: How do I schedule an appointment with Blue Frost during COVID-19?
A: You can schedule your 24/7 repair service, annual maintenance, installation or replacement estimate appointment in a variety of ways!
- Call us 630-283-6401
- Text us on our website https://www.bluefrosthvac.com/
- Schedule with service or maintenance with us us on our website https://www.bluefrosthvac.com/scheduler/
- Schedule your replacement estimate with us https://www.bluefrosthvac.com/request-an-estimate/
- Email us @ [email protected]
Q: Can my family stay home safely while your team is working on our HVAC system?
A: You can absolutely be ensured that your family with be both safe & comfortable while our team works on your HVAC system. Our staff follows all guidelines recommended by the CDC & wears all proper PPE equipment.
If you would prefer for our technician to not enter your home, just say so at the time you schedule your appointment. The technician can perform all the work on the exterior unit & can talk to you on the phone on what he will need you to do inside the home at your thermostat.
Q: How do I know if my home needs any emergency HVAC services?
A: You will know if your home needs emergency service of the temperature outside is extremely hot & so is the inside of your home. If your ac or cooling system suddenly stops working, contact us right away so we can ensure you are cool, comfortable & safe.
Q: What air quality services do you offer during COVID-19?
A: We offer a full assessment & Air Quality testing so that we can provide you with the best air quality recommendations for you, your family & your home. We offer everything from Air Cleaners, Air Purifiers, Media filters, Humidifiers, Dehumidifiers & more! Contact us today so we can ensure you are breathing the cleanest & healthiest air in your home.
Q: Do you offer virtual consultations?
A: If you prefer us not to enter your home during COVID-19 we do offer phone, text & email consultations to ensure you feel most secure, healthy & safe. Call, text, or email us & we will be happy to assist & accommodate your needs & preferences.